Frequently Asked Questions

PROGRAM OVERVIEW

How does the Scotia Rewards® program work?

What can I redeem Scotia Rewards® points for?

Is there a cost to join the Scotia Rewards® Program?

Do my Scotia Rewards® points expire?

How do I login to Scotia Rewards®?

Can my additional cardholder redeem Scotia Rewards® points on my Scotiabank Program Card1?

How can I try to earn Scotia Rewards® points faster?

Can I combine Scotia Rewards® points with another points program?

Can I combine Scotia Rewards® points between accounts?

Do Co-Borrowers and/or Supplementary cardholders earn Scotia Rewards® points?

What happens to my Scotia Rewards® points if I switch to another Scotiabank Credit Card that also earns Scotia Rewards® points?

REDEEMING – GENERAL

What is the difference between redeeming from the “More Merchandise” section and redeeming from the Apple and Best Buy catalogues?

How do I initiate the return or replacement process for a Scotia Rewards® item that has been delivered?

Are any merchandise items non-refundable?

What do I do if an item I ordered is damaged or is missing pieces?

What happens if an item I ordered is discontinued out of stock or backordered?

How can I redeem my Scotia Rewards® points for a statement credit?

How many points do I need to redeem Scotia Rewards® Points for Credit?

If I would like to redeem for multiple tiers of Scotia Rewards® Points for Credit, how can I do it?

What are the various denominations of charitable gift cards available to me?

If I don’t have enough Scotia Rewards® points to redeem for the item(s) I want, can I cover the balance by charging it to my Scotiabank Program Card1?

REDEEMING – BEST BUY CATALOGUE

What are my delivery options for the Best Buy catalogue?

What if I do not have enough Scotia Rewards® points to purchase my Best Buy item?

What is the minimum amount of Scotia Rewards® points required to make a redemption from the Best Buy catalogue?

How long do I have to retrieve my item(s) that I have reserved for Pick Up?

What happens if I cannot go to the Best Buy Store to retrieve my reserved item within 24 hours?

How many days do I have to replace a Best Buy item once I receive shipment?

REDEEMING – APPLE CATALOGUE

Can I redeem my Scotia Rewards® points and/or use a cash top-up on my Program Card1 to purchase AppleCare Protection Plan or AppleCare?

What do I do if I am having technical issues with my new Apple product?

How do I return an Apple product?

How quickly can I expect to receive my Apple item after I order it through the catalogue?

TRAVEL REWARDS

How flexible are the travel reward options?

How can I book through Scotia Rewards® Travel Service?

What are some of the benefits of booking travel through Scotia Rewards® Travel Service?

When can I take advantage of Best Price Guarantee on Airfare booked through Scotia Rewards® Travel Service?

Is travel insurance covered when I book a trip?

Are there any booking fees when I book travel?

Still have questions? Contact us.

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