Terms & Conditions

Scotia Rewards® Program – Terms & Conditions for Scotiabank® Visa* Cardmembers

These are the terms and conditions for the Scotia Rewards® program (the “Program”) that apply to the following cards: ScotiaGold Passport® Visa* Card, ScotiaGold Passport® for business Visa* Card and Scotiabank® Rewards Visa* Card (each a “Program Card” or “Card”).

Other Definitions that you should know:

Cardmember or Scotia Rewards Cardmember: An individual that has a Program Card.

Co-Borrower: The secondary borrower on a joint Program Card Account.

Primary Scotia Rewards Cardmember or Primary Cardmember: The individual in whose name a Program Card Account is opened and who is the first name on that Account.

Program Site: The site where you can gain access to the Program (currently located at scotiarewards.com).

Supplementary Cardmember: An additional Cardmember on your Program Card Account that is not the Primary Scotia Rewards Cardmember or the Co-Borrower. Also known as an “authorized user”.

Your name: The name of the Primary Cardmember, Co-Borrower or name of the business.

A. Participation Requirements and Use of Personal Information

The Program is automatically available to each of the above Program Cards and the accounts associated with those Program Cards (the “Program Card Accounts” or “Accounts”), so long as the Cards and Accounts are in good standing1.

The Program is offered at no extra cost on the Program Card with no additional application or enrollment required.

As a Scotia Rewards Cardmember, you can receive communications with updates and special offers as part of the Program by signing up at scotiarewards.com, or by telephone through our Scotia Rewards Program Site, or we may allow you to receive updates and special offers by other methods.

As a customer of Scotiabank and a Scotia Rewards Cardmember, the Scotiabank Privacy Agreement protects your privacy and your personal information.

B. Earning and Redeeming Scotia Rewards Points and Adding Delegates

1. Earning Points

The program is based on a points system of “Scotia Rewards points”. Scotia Rewards points are also referred to as “points”.

You are awarded one (1) Scotia Rewards point for every $1.00 in purchases of goods and services charged to a ScotiaGold Passport Visa Card account or a ScotiaGold Passport for business Visa Card account.

You are awarded one (1) point for every $2.00 in purchases of goods and services charged to a Scotiabank Rewards Visa Card account.

Points are earned only for purchases charged to the Program Card Account. Scotia Rewards points are not awarded for cash advances, balance transfers, Scotia® Credit Card Cheques, returns, refunds or other similar credits, payments, fees, interest, service or transaction charges. Cash advances include cash-like transactions which are monetary transactions posted to your Program Card Account and include wire transfers, foreign currency, travelers cheques, money orders and gaming chips.

Scotia Rewards points will be added to a Program Card Account shortly after a debit transaction for a purchase has been posted to that Account, and will be deducted (or cancelled) from the Program Card Account if a credit for any returned purchase (or similar credit such as a refund or credit voucher) is posted to that Account or for any other adjustments to previously billed purchases.

Scotia Rewards points will not be posted to a Program Card Account that is not in good standing1 or to a Program Card Account that is not open at the time of posting.

Purchases made by a Supplementary Cardmember will earn points for the benefit of the Primary Scotia Rewards Cardmember on the Program Card Account (and any Co-Borrower on that Account). Supplementary Cardmembers earn the same number of points on purchases as the Primary Scotia Rewards Cardmember (and Co-Borrower) earn, unless we advise you otherwise.

Checking your Points Balance: Every month the statement for the Program Card Account will detail the number of points earned since the previous statement (for the prior statement period), the balance of points carried forward from a previous statement (for the prior statement period), the number of points redeemed or adjusted in that statement (for the prior statement period) and the new Scotia Rewards points balance for the Program Card Account. Scotia Rewards points information for a Program Card Account is also available to the Primary Scotia Rewards Cardmember (or Co-Borrower) by registering and logging into scotiarewards.com where points balances are updated daily based on the transactions that have been posted to the Program Card Account as of that date. Transactions may require several business days to be posted to the Account and the points balance shown may not always be up to date.

2. Redeeming Points

Scotia Rewards points can only be redeemed as set out in these terms and conditions. Redemptions of Scotia Rewards points can be made for a travel purchase (also referred to as a travel booking), merchandise and other non-travel rewards such as gift cards, pre-paid cards or other items/goods and services as described in these terms and conditions.

Scotia Rewards Cardmembers who redeem Scotia Rewards points are responsible for any taxes associated with their redemption and if applicable, must declare the value of those redemptions to appropriate tax authorities.

3. Redeeming Points on Closed Accounts

If a Program Card Account is closed (including if you cancel a Program Card), any unredeemed Scotia Rewards points can be redeemed within 60 days of closing the Account(s), provided the Account is in good standing1, after which time the unredeemed points will be permanently cancelled.

If the Program Card Account is closed, you will not be able to redeem any points for a Post Purchase Travel Redemption.

If you have multiple eligible Program Cards, you may transfer any accumulated Scotia Rewards points to another Scotiabank Credit Card Account that earns Scotia Rewards points before electing to close the Account, provided the Account(s) are open and in good standing1 and the Account(s) are in your name.

If the Scotia Rewards Account is closed by Scotiabank because it is not in good standing1, the Scotia Rewards points associated with that Account cannot be redeemed and will be immediately cancelled.

4. Adding a Delegate

A Primary Scotia Rewards Cardmember or Co-Borrower may delegate a representative to redeem points on their behalf. Visit scotiarewards.com or contact the Scotia Rewards Centre for details.

C. Transferring Points

1. When Points can be transferred

Scotia Rewards points are non-transferable. However, if you have more than one Program Card Account in your name, we may allow you to transfer Scotia Rewards points to an open Program Card Account in your name before electing to close a Program Card Account, provided the Account(s) are in good standing1.

For a joint Program Card Account, if you are the Primary Scotia Rewards Cardmember or Co-Borrower, you may transfer Scotia Rewards points to another Program Card Account, provided each of those Accounts are in good standing1 and each Account is in your name.

Supplementary Cardmembers cannot transfer, combine or redeem points on any Program Card Accounts.

Scotia Rewards Cardmembers can go to scotiarewards.com to complete a transfer of points. If you have any questions, visit us online or contact the Scotia Rewards Centre.

2. Points transfer on Death or Separation/Divorce or Change in Business Ownership or Legal Structure

Upon the death of a Primary Scotia Rewards Cardmember and verification by Scotiabank, if there is no Co-Borrower on the Program Card Account, the estate of the Primary Scotia Rewards Cardmember can redeem unused Scotia Rewards points for up to 60 days from the date of death provided that Account is in good standing1 after which time, unredeemed Scotia Rewards points will be permanently cancelled.

In the case of a joint Program Card Account, the surviving Primary Scotia Rewards Cardmember or Co-Borrower, as the case may be, can elect to redeem unused Scotia Rewards points for up to 60 days from the date of death or can request to transfer them to a new Program Card Account in their name, provided the Account(s) are in good standing1. Otherwise, the unredeemed Scotia Rewards points will be permanently cancelled.

Points cannot be divided or otherwise transferred in the event of separation or divorce.

In the event that a change in legal structure (e.g., Sole Proprietor to incorporated) or changes in ownership of a business occurs, transfer of points to the Scotiabank credit card replacement account that earns points will be allowed.

D. Non-Travel Rewards

Scotia Rewards points can be redeemed for non-travel rewards on scotiarewards.com. Non-travel rewards include items such as merchandise, gift cards and Scotiabank Prepaid Cards. You may redeem Non-Travel Rewards, redeeming Scotia Rewards points only (“Points Only”) or redeeming Scotia Rewards points plus charging the balance to your Program Card (“Points Plus Charge”) on selected merchandise.

All merchandise appearing in the Scotia Rewards catalogue is subject to availability. Some rules and restrictions may apply. For additional information and a complete copy of the Scotia Rewards catalogue, please visit scotiarewards.com.

Other terms you should know about Non-Travel Rewards:

1. Scotiabank Visa Prepaid Card

For instructions on how to redeem Scotia Rewards points for Scotiabank Visa Prepaid Cards, please visit scotiarewards.com. Scotiabank Visa Prepaid Cards are subject to the terms of the Scotiabank Prepaid Cardholder Agreement.

2. Gift Cards

When redeeming Scotia Rewards points for a Gift Card, remember that the terms and conditions that apply to that Gift Card are set by the issuer that issues the gift card, not Scotiabank. Please review specific terms and conditions carefully upon receipt of your Gift Card.

3. How to Redeem Points for Non-Travel Rewards:

You can redeem Scotia Rewards points for non-travel rewards using two methods:

  1. Redeem using points only

  2. Redeem using points and a charge to your Program Card on selected merchandise.

4. Additional terms that apply to Non-Travel Rewards:

  • Non-Travel Rewards are sent by pre-paid delivery service during normal business hours and it may be necessary for you to make appropriate arrangements for receipt.
  • Every attempt is made to deliver the order as quickly as possible. However, Scotiabank is not responsible for delays due to a union dispute, postal disruption or any other reason.
  • Where applicable, merchandise non-travel rewards are delivered with the Manufacturer Warranties and Service Policies/Warranties.
  • Retain all documents for your records.
  • If the item ordered arrives damaged or is missing pieces, please contact the Scotia Rewards Centre immediately at scotiarewards.com or by calling 1-800-665-2582.

For details on how to cancel or return Non-Travel Rewards, please visit scotiarewards.com.

Note: Purchase Insurance: Your Program Card may include insurance coverage for purchases made on your Program Card, including non-travel rewards. Please refer to scotiabank.com or to the Certificates of Insurance provided with your Program Card for a full description of any included coverage. For all insurance coverages, certain limitations, restrictions and exclusions apply2.

Please visit scotiarewards.com for additional terms and conditions that apply to non-travel rewards under the Program.

E. Travel Purchases through the Scotia Rewards Travel Service

The Scotia Rewards Travel Service is provided by a licensed third party travel agent (Hogg Robinson Canada Inc.) (“HRG”).

1. Booking Travel through the Scotia Rewards Travel Service

You can purchase travel through the Scotia Rewards Travel Service in two ways:

  1. Sign on to the Scotia Rewards Program Site to book your purchase online through the Program Site; or

  2. call the Scotia Rewards Travel Service at 1-800-665-2582 and speak with a Travel Consultant. Remember: If you book travel by phone, a booking fee will be charged by the Scotia Rewards Travel Service (disclosed to you at the time of booking or by visiting scotiarewards.com for details) for that travel purchase and will be charged to your Program Card Account. Booking fee is subject to change.

2. Redeeming Points for Travel Purchases:

You can redeem your Scotia Rewards points for a travel purchase made through the Scotia Rewards Travel Service using the following options:

  1. Redeeming points (“Points Only”)
    This payment option allows you to redeem points for the entire amount of your travel purchase made through the Scotia Rewards Travel Service;
  2. Redeeming points plus a charge to your Program Card (“Points Plus Charge”)
    This payment option allows you to book travel through the Scotia Rewards Travel Service and the value of any Scotia Rewards points redeemed will be deducted from the total purchase with the difference in the amount for that travel purchase then charged to your Program Card.

You will earn points only on the amount of the travel purchase charged to your Program Card. You will not earn points on the amount of the travel purchase towards which you redeem points.

The minimum point redemption is 5,000 points (5,000 points is equivalent to $50 in travel savings) each time a redemption towards a travel purchase is made through the Scotia Rewards Travel Service.

3. Cash Back Rebate on Travel Purchases made through the Scotia Rewards Travel Service (ScotiaGold Passport Visa Card or ScotiaGold Passport for business Visa Cards only)

ScotiaGold Passport Visa Card accounts or ScotiaGold Passport for business Visa Card accounts can earn 5% in cash back (the “Cash Back Rebate”) on the amount of travel purchases made on their Program Card Account if:

  1. the travel purchase is made through the Scotia Rewards Travel Service;
    and
  2. the entire amount of the travel purchase is charged to the ScotiaGold Passport Visa Card or ScotiaGold Passport for business Visa Card account either through (a) using a “Points Only” option to charge entire amount of the travel purchase (“Points Only”) to the applicable Program Card Account OR (b) using a “Points Plus Card” option to redeem points towards a partial amount of the travel purchase and applying the balance of that travel purchase to the Program Card.

Eligible purchases that can earn the Cash Back are limited to: airline tickets, pre-packaged tours and cruises booked through Scotia Rewards Travel Service.

Taxes, service charges, insurance, accommodations, car rentals, fully independent tours and personal expenditures, such as meals, are excluded from earning the Cash Back Rebate, unless such items are already included in the pre-packaged tours purchased through the Scotia Rewards Travel Service.

When using the “Points Plus Card” option to redeem points for a travel purchase through the Scotia Rewards Travel Service, the Cash Back rebate is applicable only to the portion of the travel purchase that is charged to the ScotiaGold Passport Visa Card or the ScotiaGold Passport for business Visa Card accounts, not any amount of the travel purchase for which a points redemption is applied.

The Cash Back Rebate is provided by a third party provider. Scotiabank is not responsible for the Cash Back Rebate. A Cash Back Rebate can take up to 6 to 8 weeks to be posted to your Account and appear on your statement. For more information about the Cash Back Rebate, visit scotiarewards.com.

4. Other Information about Travel Purchases through the Scotia Rewards Travel Service

Availability / Pricing: All travel rewards listed in the Scotia Rewards Catalogue, Scotia Rewards Program Site or any other brochure or notice made available to you, are subject to availability by the travel supplier, hotel or any other applicable supplier. The Scotia Rewards Travel Service does not commit to price matching other than the Best Price Guarantee program.

Travel Confirmations: All correspondence and travel documents/itinerary provided by Scotia Rewards Travel Service will be sent to the Primary Cardmember’s (or Co-Borrower’s) address or email appearing in our records at Scotia Rewards Travel Service or at the address instructed by the Primary Cardmember (or Co-Borrower). We are not responsible for any failure to receive these travel documents if we send them to the address appearing in our records at the Scotia Rewards Travel Service or the instructions we receive from the Primary Cardmember or Co-Borrower.

Travel Documents: You and your travel companions are responsible to ensure that you have in your possession, on departure and as otherwise required, all necessary travel documents. We are not responsible if you do not have the necessary travel documents and you will not be entitled to any compensation from us. It is your responsibility to check with the airlines and other travel suppliers for all estimated departure times, arrival times, and check-in times.

Pay at Destination: While most hotel and car rental bookings will be prepaid (requiring Cardmembers to pay only local tax and incidentals at check-out/dropoff), there may be occasions where a prepayment is not possible. In these situations, your hotel and/or car bookings will be considered a “Pay At Destination” booking. For these bookings, points are redeemed in the form of a travel credit. The travel credit is applied to your Program Card Account within 14 days of the date of this booking. Full payment is collected by the hotel and/or car rental agency. Pay at Destination is only applicable to trips reserved through the Scotia Rewards Travel Service and paid with a Program Card.

Travel Cancellation: If you wish to cancel your travel booking before your travel departure date, or any portion of it, made through theScotia Rewards Travel Service, we will attempt to assist you but you agree that any cancellation is subject to the terms and conditions of the third party travel supplier that is providing that travel purchase and the terms of the travel purchase itself. In some cases, this means that for non-refundable tickets, cancellations are not allowed or are subject to cancellation fees. Any cancellation fees will be charged directly to the Program Card Account on which the travel purchase was made.

Travel cancellations and/or changes made to travel purchases outside of Scotia Rewards Travel Service hours are dependent on the terms set by the third party travel providers and their hours of operation. The Scotia Rewards Travel Service is not responsible for earlier closures or any cancellation of these travel purchases by the third party travel providers.

Point redemptions for travel purchases are final. However, if you are able to cancel a travel purchase for which you redeemed Scotia Rewards points, we will credit the Program Card Account for the points redeemed at the value they were redeemed at.

Travel Insurance: Your Program Card may include insurance coverages related to travel. Please refer to the rewards and travel benefits posted online at scotiabank.com or to the Certificates of Insurance provided with your Program Card for a full description of any included coverage. For all insurance coverages, certain limitations, restrictions and exclusions apply, including a pre-existing condition exclusion for certain benefits2.

F. Post Purchase Travel Redemption

You can purchase eligible travel or related travel expenses at a travel provider other than the Scotia Rewards Travel Service (e.g., other travel agencies, tour operators and online travel websites) (the “Other Travel Suppliers”). These types of purchases at Other Travel Suppliers are called “Post Purchase Travel Redemptions”.

Scotia Rewards points are redeemable for Post Purchase Travel Redemptions made through your Program Card. To redeem Scotia Rewards points for a Post Purchase Travel Redemption at Other Travel Suppliers, the purchase must first appear (post) on the Program Card Account. Scotia Rewards Cardmembers can then redeem points towards the amount of the Post Purchase Travel Redemption charged to the Program Account through scotiarewards.com or by calling 1-800-665-2582.

The Post Purchase Travel Redemption must be charged on your Program Card Account and recognized by our systems with the Merchant Category Codes or identifiers: airlines & air carriers – 4511; airports, flying fields, and airport terminals – 4582; lodgings, hotels, motels and resorts – 7011; trailer parks and campgrounds – 7033; passenger railways – 4112; bus lines – 4131; steamship and cruise lines – 4411; travel agencies and tour operators – 4722; automobile rental agency – 7512; motor home and recreational vehicle rentals – 7519. These Merchant codes/identifiers and categories are subject to change.

The Post Purchase Travel Redemption can include related taxes, booking fees, airport fees and travel insurance premiums.

You must redeem Scotia Rewards points within 12 months from the date when the Post Purchase Travel Redemption is posted to the Program Card Account (the posting date). It may take up to two statement periods for the points redeemed towards a Post Purchase Travel Redemption to appear as a credit on your Program Card Account. Points redeemed cannot be reversed once posted to the Account. To redeem Scotia Rewards Points towards your Post Purchase Travel Redemption, the Program Card Account must be open and in good standing1.

The value of the points redeemed cannot exceed the amount of the Post Purchase Travel Redemption charged to your Program Card Account.

The minimum point redemption is 5,000 points (5,000 points is equivalent to $50 in travel savings) each time a redemption towards a Post Purchase Travel Redemption is made.

G. Redeem Points for a Credit

A Primary Scotia Rewards Cardmember or Co-Borrower can redeem points online through scotiarewards.com for a credit that will be applied to the Program Card Account or we may from time to time send a Primary Scotia Rewards Cardmember or Co-Borrower an offer to redeem points for a credit.

Your Program Card account must be open and in good standing1 at the time the credit is applied to the Program Card Account.

It may take up to two statement periods, following a request to redeem points for a credit, for the credit to appear on the Program Card Account. Once the request to redeem Scotia Rewards points for a credit has been submitted, you cannot cancel the request and no changes can be made. The credit will be applied towards the balance of the Program Card Account, not towards a particular transaction.

For additional information and instructions on how to redeem Scotia Rewards points for a credit, including if any minimum redemption amounts are required, please visit scotiarewards.com.

H. Points Status when Switching Cards

If you switch your Program Card Account to another Program Card Account, then your accumulated Scotia Rewards points will transfer over to your new Program Card Account, so long as both Accounts are in your name and are in good standing1.

If you switch (transfer) your Program Card to a Scotiabank credit card that does not offer the Scotia Rewards Program, your Scotia Rewards points will not transfer over to your new Scotiabank credit card. In that case, you may redeem any unused Scotia Rewards points for merchandise within 60 days of the switch, provided your Program Card Account and the other Scotiabank credit account are in good standing1. After 60 days, unredeemed points will be permanently cancelled.

I. Cancelled, Lost or Stolen Program Cards
Cancelled Program Cards on Program Card accounts are not eligible to earn Scotia Rewards points after their cancellation date. If your Program Card is lost or stolen, we will replace that Program Card and transfer your points to the new Program Card Account opened in your name for the replacement card.
J. Changes to this Program

Scotiabank reserves the right to modify, terminate, suspend or extend or otherwise alter all or any of the terms and conditions of the Scotia Rewards program by giving 30 days’ notice, including the following:

  • The amount of points earned or redeemed through the Program;
  • The value of points;
  • What you can or cannot redeem points for;
  • When you can transfer points and to whom;
  • The length of time available to redeem points; or
  • Any fees or charges that apply to this Program including booking fees.

In the event we terminate this Program, the Primary Cardmember will be notified and can redeem any unused points within 60 days after the Program’s termination date, provided their Program Account(s) is in good standing1.

K. General Program Terms

Good Standing: If the Program Card Account is not in good standing, Scotia Rewards points are not eligible for redemption and the Account will not earn points.

Canadian $: All amounts referred to are in Canadian dollars unless otherwise noted.

L. Disclaimers

The Bank of Nova Scotia (Scotiabank) and any of the third party service providers that are retained by Scotiabank to assist us in providing the Scotia Rewards Program (each a “Program Provider”) are not liable or responsible for any damages, injuries or disabilities that occur, including during travel redeemed through the Program, while using any rewards redeemed through the Program or for any cash back under the Program.

Scotiabank and its Program Providers (including HRG), their affiliates, employees, agents or contractors are not liable or responsible for any damages or losses, including without limitation indirect, consequential, special, incidental or punitive damages resulting from or caused by the fulfillment or non-fulfillment of services (including rewards) under this Program. Scotiabank and its Program Providers (including HRG) are not responsible for any purchases or other goods and services provided by third parties including Other Travel Providers.

While we will try to satisfy Cardmembers with an equivalent replacement or a credit adjustment of points, Scotiabank and our Program Providers, will not assume any costs related to the failure of suppliers to deliver the rewards.

Please see the Revolving Credit Agreement that you received with your Program Card about settling disputes directly with a merchant or visit scotiabank.com for a copy of your Revolving Credit Agreement.

Scotiabank and its Program Providers do not make any warranties or representations with respect to the quality or fitness for use of any rewards, including the nature or quality of any of the travel rewards.

Scotia Rewards® Program – Terms & Conditions for Scotiabank®* American Express® Cardmembers

These are the terms and conditions for the Scotia Rewards® program (the “Program”) that apply to the following cards: Scotiabank®* Platinum American Express® Card, Scotiabank®* Gold American Express® Card and Scotiabank®* American Express® Card (each a “Program Card” or a “Card”).

Other Definitions that you should know:

Cardmember or Scotia Rewards Cardmember: An individual that has a Program Card.

Co-Borrower: The secondary borrower on a joint Program Card Account.

Primary Scotia Rewards Cardmember or Primary Cardmember: The individual in whose name a Program Card Account is opened and who is the first name on that Account.

Program Site: The site where you can gain access to the Program (currently located at scotiarewards.com).

Supplementary Cardmember: An additional Cardmember on your Program Card Account that is not the Primary Scotia Rewards Cardmember or the Co-Borrower. Also known as an “authorized user”.

Your name: The name of the Primary Cardmember or Co-Borrower.

A. Participation Requirements and Use of Personal Information

The Program is automatically available to each of the above Program Cards and the accounts associated with those Program Cards (the “Program Card Accounts” or “Accounts”), so long as the Cards and Accounts are in good standing2.

The Program is offered at no extra cost on the Program Card with no additional application or enrollment required.

As a Scotia Rewards Cardmember, you can receive communications with updates and special offers as part of the Program by signing up at scotiarewards.com, or by telephone through our Scotia Rewards Centre, or we may allow you to receive updates and special offers by other methods.

As a customer of Scotiabank and a Scotia Rewards Cardmember, the Scotiabank Privacy Agreement protects your privacy and your personal information.

B. Earning and Redeeming Scotia Rewards Points and Adding Delegates

1. Earning Points

The program is based on a points system of “Scotia Rewards pointsScotia Rewards points are also referred to as “points”.

You are awarded Scotia Rewards points for purchases of goods and services charged to your Program Card.

Earn Rates and Accelerated Earn Rates:

The accelerated earn rate for the Scotiabank Platinum American Express Card and the Scotiabank Gold American Express Card is four (4) points per $1.00 in purchases of goods and services charged to the Program Card Account.

The accelerated earn rate for the Scotiabank American Express Card is two (2) points per $1.00 in purchases of goods and services charged to the Program Card Account.

The regular earn rate for all Program Cards is one (1) point per $1.00 in purchases of goods and services charged to the Program Card Account.

Spend threshold for the Accelerated Earn Rate:

The accelerated earn rate for the Scotiabank Platinum American Express Card account applies to the first $100,000 in purchases charged to that Program Card Account annually at merchants qualifying for the accelerated earn rate, calculated annually from January 1st to December 31st each year.

The accelerated earn rate for the Scotiabank Gold American Express Card and the Scotiabank American Express Card account applies to the first $50,000 in purchases charged to that Program Card Account annually at merchants qualifying for the accelerated earn rate, calculated annually from January 1st to December 31st each year.

Once you exceed the applicable annual spend threshold, you will continue earning points at the regular earn rate of one (1) point per $1.00 in purchases charged to the Program Card Account.

Merchants qualifying for the accelerated earn rate: The accelerated earn rate applies to purchases made at American Express merchants in the Gas, Grocery, Dining and Entertainment categories, classified in the American Express network as: Gas Service Stations (with or without Ancillary Services and with Merchant Code: 5541) and Automated Fuel Dispensers (Merchant Code: 5542); Grocery Stores and Supermarkets (Merchant Code: 5411); Eating Places and Restaurants (Merchant Code: 5812); Drinking Places(Alcoholic Beverages) including Bars, Taverns, Nightclubs, Cocktail Lounges, and Discotheques (Merchant Code: 5813); Fast Food Restaurants (Merchant Code: 5814); Entertainment including Motion Picture Theaters (Merchant Code: 7832), Theatrical Producers(except Motion Pictures) and Ticket Agencies (Merchant Code: 7922), Bands, Orchestras and Miscellaneous Entertainers - Not Elsewhere Classified (Merchant Code: 7929). Some merchants may sell these products/services or are separate merchants who are located on the premises of these merchants, but are classified by American Express in another manner, in which case this added benefit would not apply. These Merchant Codes/identifiers and categories are subject to change.

Points are earned only for purchases charged to the Program Card Account. Scotia Rewards Points are not awarded for cash advances, balance transfers, Scotia®* Credit Card Cheques, returns, refunds or other similar credits, payments, fees, interest, service or transaction charges. Cash advances include cash-like transactions which are monetary transactions posted to your Program Card Account and include wire transfers, foreign currency, travelers cheques, money orders and gaming chips.

Scotia Rewards points will be added to a Program Card Account shortly after a debit transaction for a purchase has been posted to that Account, and will be deducted (or cancelled) from the Program Card Account if a credit for any returned purchase (or similar credit such as a refund or credit voucher) is posted to that Account or for any other adjustments to previously billed purchases.

Scotia Rewards Points will not be posted to a Program Card Account that is not in good standing2 or to a Program Card Account that is not open at the time of posting.

Purchases made by a Supplementary Cardmember will earn points for the benefit of the Primary Scotia Rewards Cardmember on the Program Card Account (and any Co-Borrower on that Account). Supplementary Cardmembers earn the same number of points on purchases as the Primary Scotia Rewards Cardmember (and Co-Borrower) earn, unless we advise you otherwise.

Checking your Points Balance:

Every month the statement for the Program Card Account will detail the number of points earned since the previous statement (for the prior statement period), the balance of points carried forward from a previous statement (for the prior statement period), the number of points redeemed or adjusted in that statement (for the prior statement period) and the new Scotia Rewards points balance for the Program Card Account. Scotia Rewards points information for a Program Card Account is also available to the Primary Scotia Rewards Cardmember (or Co-Borrower) by registering and logging into scotiarewards.com where points balances are updated daily based on the transactions that have been posted to the Program Card Account as of that date. Transactions may require several business days to be posted to the Account and the points balance shown may not always be up to date.

2. Redeeming Points

Scotia Rewards points can only be redeemed as set out in these terms and conditions. Redemptions of Scotia Rewards points can be made for a travel purchase (also referred to as a travel booking), merchandise and other non-travel rewards such as gift cards, pre-paid cards or other items/goods and services as described in these terms and conditions.

Scotia Rewards Cardmembers who redeem Scotia Rewards points are responsible for any taxes associated with their redemption and if applicable, must declare the value of those redemptions to appropriate tax authorities.

3. Redeeming Points on Closed Accounts

If a Program Card Account is closed (including if you cancel a Program Card), any unredeemed Scotia Rewards points can be redeemed within 60 days of closing the Account(s), provided the Account is in good standing2, after which time the unredeemed points will be permanently cancelled.

If the Program Card Account is closed, you will not be able to redeem any points for a Post Purchase Travel Redemption.

If you have multiple eligible Program Cards, you may transfer any accumulated Scotia Rewards points to another Scotiabank Credit Card Account that earns Scotia Rewards points before electing to close the Account, provided the Account(s) are open and in good standing2 and the Account(s) are in your name.

If the Scotia Rewards Account is closed by Scotiabank because it is not in good standing2, the Scotia Rewards points associated with that Account cannot be redeemed and will be immediately cancelled.

4. Adding a Delegate

A Primary Scotia Rewards Cardmember or Co-Borrower may delegate a representative to redeem points on their behalf. Visit scotiarewards.com or contact the Scotia Rewards Centre for details.

C. Transferring Points

1. When Points can be transferred

Scotia Rewards points are non-transferable. However, if you have more than one Program Card Account in your name, we may allow you to transfer Scotia Rewards points to an open Program Card Account in your name before electing to close a Program Card Account, provided the Account(s) are in good standing2.

For a joint Program Card Account, if you are the Primary Scotia Rewards Cardmember or Co-Borrower, you may transfer Scotia Rewards points to another Program Card Account, provided each of those Accounts is in good standing2 and each Account is in your name.
Supplementary Cardmembers cannot transfer, combine or redeem points on any Program Card Accounts.

Scotia Rewards Cardmembers can go to scotiarewards.com to complete a transfer of points. If you have any questions, visit us online or contact the Scotia Rewards Centre.

2. Points transfer on Death or Separation/Divorce

Upon the death of a Primary Scotia Rewards Cardmember and verification by Scotiabank, if there is no Co-Borrower on the Program Card Account, the estate of the Primary Scotia Rewards Cardmember can redeem unused Scotia Rewards points for up to 60 days from the date of death provided that Account is in good standing2 after which time, unredeemed Scotia Rewards points will be permanently cancelled.

In the case of a joint Program Card Account, the surviving Primary Scotia Rewards Cardmember or Co-Borrower, as the case may be, can elect to redeem unused Scotia Rewards points for up to 60 days from the date of death or can request to transfer them to a new Program Card Account in their name, provided the Account(s) are in good standing2. Otherwise, the unredeemed Scotia Rewards points will be permanently cancelled.

Points cannot be divided or otherwise transferred in the event of separation or divorce.

D. Non-Travel Rewards

Scotia Rewards points can be redeemed for non-travel rewards on scotiarewards.com. Non-travel rewards include items such as merchandise, gift cards and Scotiabank Prepaid Cards. You may redeem Non-Travel Rewards, redeeming Scotia Rewards points only (“Points Only”) or redeeming Scotia Rewards points plus charging the balance to your Program Card (“Points Plus Charge”) on selected merchandise.

All merchandise appearing in the Scotia Rewards catalogue is subject to availability. Some rules and restrictions may apply. For additional information and a complete copy of the Scotia Rewards catalogue, please visit scotiarewards.com.

Other terms you should know about Non-Travel Rewards:

1. Scotiabank Prepaid Card

For instructions on how to redeem Scotia Rewards points for Scotiabank Prepaid Cards, please visit scotiarewards.com. Scotiabank Prepaid Cards are subject to the terms of the Scotiabank Prepaid Cardholder Agreement.

2. Gift Cards

When redeeming Scotia Rewards points for a Gift Card, remember that the terms and conditions that apply to that Gift Card are set by the issuer that issues the gift card, not Scotiabank. Please review specific terms and conditions carefully upon receipt of your Gift Card.

3. How to Redeem Points for Non-Travel Rewards:

You can redeem Scotia Rewards points for non-travel rewards using two methods:

  1. Redeem using points only

  2. Redeem using points and a charge to your Program Card on selected merchandise.

4. Additional terms that apply to Non-Travel Rewards:

  • Non-Travel Rewards are sent by pre-paid delivery service during normal business hours and it may be necessary for you to make appropriate arrangements for receipt.
  • Every attempt is made to deliver the order as quickly as possible. However, Scotiabank is not responsible for delays due to a union dispute, postal disruption or any other reason.
  • Where applicable, merchandise non-travel rewards are delivered with the Manufacturer Warranties and Service Policies/Warranties.
  • Retain all documents for your records.
  • If the item ordered arrives damaged or is missing pieces, please contact the Scotia Rewards Centre immediately at scotiarewards.com or by calling 1-800-665-2582.

For details on how to cancel or return Non-Travel Rewards, please visit scotiarewards.com.

Note: Purchase Insurance: Your Program Card may include insurance coverage for purchases made on your Program Card, including non-travel rewards. Please refer to scotiabank.com or to the Certificates of Insurance provided with your Program Card for a full description of any included coverage. For all insurance coverages, certain limitations, restrictions and exclusions apply3.

Please visit scotiarewards.com for additional terms and conditions that apply to non-travel rewards under the Program.

E. Travel Purchases through the Scotia Rewards Travel Service

The Scotia Rewards Travel Service is provided by a licensed third party travel agent (Hogg Robinson Canada Inc.) (“HRG”).

1. Booking Travel through the Scotia Rewards Travel Service

You can purchase travel through the Scotia Rewards Travel Service in two ways:

  1. Sign on to the Scotia Rewards Program Site to book your purchase online through the Program Site; or

  2. call the Scotia Rewards Travel Service at 1-800-665-2582 and speak with a Travel Consultant. Remember: If you book travel by phone, a booking fee will be charged by the Scotia Rewards Travel Service (disclosed to you at the time of booking or by visiting scotiarewards.com for details) for that travel purchase and will be charged to your Program Card Account. Booking fee is subject to change.

2. Redeeming Points for Travel Purchases:

You can redeem your Scotia Rewards points for a travel purchase made through the Scotia Rewards Travel Service using the following options:

  1. Redeeming points (“Points Only”)
    This payment option allows you to redeem points for the entire amount of your travel purchase made through the Scotia Rewards Travel Service;

  2. Redeeming points plus a charge to your Program Card - (“Points Plus Charge”)
    This payment option allows you to book travel through the Scotia Rewards Travel Service and the value of any Scotia Rewards points redeemed will be deducted from the total purchase with the difference in the amount for that travel purchase then charged to your Program Card.

You will earn points only on the amount of the travel purchase charged to your Program Card. You will not earn points on the amount of the travel purchase towards which you redeem points.

The minimum point redemption is 5,000 points (5,000 points is equivalent to $50 in travel savings) each time a redemption towards a travel purchase is made through the Scotia Rewards Travel Service.

3. Concierge Assistance Services:

Complimentary concierge services to Scotiabank Platinum American Express and Scotiabank Gold American Express Cardmembers are provided by our selected third party service provider1.

General concierge assistance consists of car and limousine rentals, hotel information and reservations, luxury rental information and arrangements such as houseboats, villas, charter planes, cultural information, restaurant referrals and reservations, entertainment information and arrangements, business service referrals and arrangements, golf course referrals, leisure activity information and assistance, gift referrals and arrangement services, hard to find items, location of retailers/specialty stores, product research comparison, specialty in-home referrals and specialty service referrals. Services are available worldwide and are subject to limitations. In no event will the services be available in any country or territory which is the subject of governmental or quasi-governmental economic or political sanctions, which may be involved in an international or internal conflict, or where the existing infrastructure is deemed inadequate to guarantee service. Scotiabank Platinum American Express Cardmembers may redeem Scotia Rewards points to purchase services offered through our selected third party service provider.

4. Other Information about Travel Purchases through the Scotia Rewards Travel Service

Availability / Pricing: All travel rewards listed in the Scotia Rewards Catalogue, Scotia Rewards Program Site or any other brochure or notice made available to you, are subject to availability by the travel supplier, hotel or any other applicable supplier. The Scotia Rewards Travel Service does not commit to price matching other than the Best Price Guarantee program.

Travel Confirmations: All correspondence and travel documents/itinerary provided by Scotia Rewards Travel Service will be sent to the Primary Cardmember’s (or Co-Borrower’s) address or email appearing in our records at Scotia Rewards Travel Service or at the address instructed by the Primary Cardmember (or Co-Borrower). We are not responsible for any failure to receive these travel documents if we send them to the address appearing in our records at the Scotia Rewards Travel Service or the instructions we receive from the Primary Cardmember or Co-Borrower.

Travel Documents: You and your travel companions are responsible to ensure that you have in your possession, on departure and as otherwise required, all necessary travel documents. We are not responsible if you do not have the necessary travel documents and you will not be entitled to any compensation from us. It is your responsibility to check with the airlines and other travel suppliers for all estimated departure times, arrival times, and check-in times.

Pay at Destination: While most hotel and car rental bookings will be prepaid (requiring Cardmembers to pay only local tax and incidentals at check-out/dropoff), there may be occasions where a prepayment is not possible. In these situations, your hotel and/or car bookings will be considered a “Pay At Destination” booking. For these bookings, points are redeemed in the form of a travel credit. The travel credit is applied to your Program Card Account within 14 days of the date of this booking. Full payment is collected by the hotel and/or car rental agency. Pay at Destination is only applicable to trips reserved through the Scotia Rewards Travel Service and paid with a Program Card.

Travel Cancellation: If you wish to cancel your travel booking before your travel departure date, or any portion of it, made through the Scotia Rewards Travel Service, we will attempt to assist you but you agree that any cancellation is subject to the terms and conditions of the third party travel supplier that is providing that travel purchase and the terms of the travel purchase itself. In some cases, this means that for non-refundable tickets, cancellations are not allowed or are subject to cancellation fees. Any cancellation fees will be charged directly to the Program Card Account on which the travel purchase was made.

Travel cancellations and/or changes made to travel purchases outside of Scotia Rewards Travel Service hours are dependent on the terms set by the third party travel providers and their hours of operation. The Scotia Rewards Travel Service is not responsible for earlier closures or any cancellation of these travel purchases by the third party travel providers.

Point redemptions for travel purchases are final. However, if you are able to cancel a travel purchase for which you redeemed Scotia Rewards points, we will credit the Program Card Account for the points redeemed at the value they were redeemed at.

Travel Insurance: Your Program Card may include insurance coverages related to travel. Please refer to the rewards and travel benefits posted online at scotiabank.com or to the Certificates of Insurance provided with your Program Card for a full description of any included coverage. For all insurance coverages, certain limitations, restrictions and exclusions apply, including a pre-existing condition exclusion for certain benefits3.

F. Post Purchase Travel Redemption

You can purchase eligible travel or related travel expenses at a travel provider other than the Scotia Rewards Travel Service (e.g., other travel agencies, tour operators and online travel websites) (the “Other Travel Suppliers”). These types of purchases at Other Travel Suppliers are called “Post Purchase Travel Redemptions”.

Scotia Rewards points are redeemable for Post Purchase Travel Redemptions made through your Program Card. To redeem Scotia Rewards points for a Post Purchase Travel Redemption at Other Travel Suppliers, the purchase must first appear (post) on the Program Card Account. Scotia Rewards Cardmembers can then redeem points towards the amount of the Post Purchase Travel Redemption charged to the Program Account through scotiarewards.com or by calling 1-800-665-2582.

The Post Purchase Travel Redemption must be charged on your Program Card Account and recognized by our systems with the Merchant Category Codes or identifiers: airlines & air carriers – 4511; airports, flying fields, and airport terminals – 4582; lodgings, hotels, motels and resorts – 7011; trailer parks and campgrounds – 7033; passenger railways - 4112, bus lines – 4131; steamship and cruise lines – 4411; travel agencies and tour operators – 4722; automobile rental agency – 7512; motor home and recreational vehicle rentals – 7519. These Merchant codes/identifiers and categories are subject to change.

The Post Purchase Travel Redemption can include related taxes, booking fees, airport fees and travel insurance premiums.

You must redeem Scotia Rewards points within 12 months from the date when the Post Purchase Travel Redemption is posted to the Program Card Account (the posting date). It may take up to two statement periods for the points redeemed towards a Post Purchase Travel Redemption to appear as a credit on your Program Card Account. Points redeemed cannot be reversed once posted to the Account. To redeem Scotia Rewards Points towards your Post Purchase Travel Redemption, the Program Card Account must be open and in good standing2.

The value of the points redeemed cannot exceed the amount of the Post Purchase Travel Redemption charged to your Program Card Account.

The minimum point redemption is 5,000 points (5,000 points is equivalent to $50 in travel savings) each time a redemption towards a Post Purchase Travel Redemption is made.

G. Redeem Points for a Credit

A Primary Scotia Rewards Cardmember or Co-Borrower can redeem points online through scotiarewards.com for a credit that will be applied to the Program Card Account or we may from time to time send a Primary Scotia Rewards Cardmember or Co-Borrower an offer to redeem points for a credit.

Your Program Card account must be open and in good standing2 at the time the credit is applied to the Program Card Account.

It may take up to two statement periods, following a request to redeem points for a credit, for the credit to appear on the Program Card Account. Once the request to redeem Scotia Rewards points for a credit has been submitted, you cannot cancel the request and no changes can be made. The credit will be applied towards the balance of the Program Card Account, not towards a particular transaction.

For additional information and instructions on how to redeem Scotia Rewards points for a credit, including if any minimum redemption amounts are required, please visit scotiarewards.com.

H. Points Status when Switching Cards

If you switch your Program Card Account to another Program Card Account, then your accumulated Scotia Rewards points will transfer over to your new Program Card Account, so long as both Accounts are in your name and are in good standing2.

If you switch (transfer) your Program Card to a Scotiabank Credit Card that does not offer the Scotia Rewards Program, your Scotia Rewards points will not transfer over to your new Scotiabank Credit Card. In that case, you may redeem any unused Scotia Rewards points for merchandise within 60 days of the switch, provided your Program Card Account and the other Scotiabank credit account are in good standing2. After 60 days, unredeemed points will be permanently cancelled.

I. Cancelled, Lost or Stolen Program Cards

Cancelled Program Cards on Program Card accounts are not eligible to earn Scotia Rewards points after their cancellation date. If your Program Card is lost or stolen, we will replace that Program Card and transfer your points to the new Program Card Account opened in your name for the replacement card.

J. Changes to this Program

Scotiabank reserves the right to modify, terminate, suspend or extend or otherwise alter all or any of the terms and conditions of the Scotia Rewards program by giving 30 days’ notice, including the following:

  • The amount of points earned or redeemed through the Program;
  • The value of points;
  • What you can or cannot redeem points for;
  • When you can transfer points and to whom;
  • The length of time available to redeem points; or
  • Any fees or charges that apply to this Program including booking fees.

In the event we terminate this Program, the Primary Cardmember will be notified and can redeem any unused points within 60 days after the Program’s termination date, provided their Program Account(s) is in good standing2.

K. General Program Terms

Good Standing: If the Program Card Account is not in good standing, Scotia Rewards points are not eligible for redemption and the Account will not earn points.

Canadian $: All amounts referred to are in Canadian dollars unless otherwise noted.

L. Disclaimers

The Bank of Nova Scotia (Scotiabank) and any of the third party service providers that are retained by Scotiabank to assist us in providing the Scotia Rewards Program (each a “Program Provider”) are not liable or responsible for any damages, injuries or disabilities that occur, including during travel redeemed through the Program, while using any rewards redeemed through the Program or for any cash backs under the Program.

Scotiabank and its Program Providers (including HRG), their affiliates, employees, agents or contractors are not liable or responsible for any damages or losses, including without limitation indirect, consequential, special, incidental or punitive damages resulting from or caused by the fulfillment or non-fulfillment of services (including rewards) under this Program. Scotiabank and its Program Providers (including HRG) are not responsible for any purchases or other goods and services provided by third parties including Other Travel Providers.

While we will try to satisfy Cardmembers with an equivalent replacement or a credit adjustment of points, Scotiabank and our Program Providers, will not assume any costs related to the failure of suppliers to deliver the rewards.

Please see the Revolving Credit Agreement that you received with your Program Card about settling disputes directly with a merchant or visit scotiabank.com for a copy of your Revolving Credit Agreement.

Scotiabank and its Program Providers do not make any warranties or representations with respect to the quality or fitness for use of any rewards, including the nature or quality of any of the travel rewards.

Non-Travel Rewards - Apple and Best Buy Terms & Conditions

The terms and conditions below apply when merchandise is redeemed from a retailer (each called a store) through the Scotia Rewards® Program.

Other Definitions that you should know:

“Store” – Direct online retailer (such as Apple or Best Buy) where Cardmember can redeem merchandise through the Scotia Rewards® Program.

“Apple” – Apple, Inc.

“Apple Store” – Any Apple store in Canada.

“Best Buy” – Best Buy Canada Ltd.

A. Replacements

General Rules:

Items redeemed from the Apple and/or Best Buy Catalogue are not eligible for returns and a refund of your Scotia Rewards points and/or a credit to your Program Card. If you have received an incorrect or defective item, you can contact the Scotia Rewards Centre by calling 1-800-665-2582 to initiate the replacement process for the same item.

It is important to inspect the delivered item(s) upon receipt to ensure correct item(s) delivered, and for any apparent damage or missing parts.

Within thirty (30) days of receipt of delivery of items from Best Buy Canada, and within fifteen (15) days of receipt of delivery of items from Apple, Inc.:

  • If you have received an incorrect or defective item, you can contact the Scotia Rewards Centre to initiate a replacement for the same item.
  • In the event that you have received an incorrect or defective item, and a replacement for the same item is not available, then a refund of your Scotia Rewards points and/or credit to your Program Card used for the redemption will be applied.
  • Shipping, handling and restocking fees may apply. These fees will be deducted from the amount of the Scotia Rewards points returned and/or credit applied to your Program Card.

After thirty (30) days of receipt of delivery of items from Best Buy Canada, and after fifteen (15) days of receipt of delivery of items from Apple, Inc.:

  • No replacement or a refund of your Scotia Rewards points and/or credit to your Program Card will be permitted.



Returning Merchandise for a Replacement:

  • To initiate the replacement process due to incorrect or defective item delivered, please contact the Scotia Rewards Centre by calling 1-800-665-2582 during regular business hours. You will need either your order confirmation notice or shipping confirmation notice available to provide relevant information which includes your order number, item number, and item name. You will need to indicate at this time that you require a replacement due to incorrect or defective item. Providing all the requested information will help to expedite your replacement request.
  • After contacting the Scotia Rewards Centre to initiate the replacement process, a return shipping label will be emailed to you.
  • For all replacements, the return shipping labels must be used within the time frame designated (usually ten (10) calendar days); once the label expires the item is no longer eligible for replacement.
  • Each return shipping label is coded for a specific shipment and specific items; please do not include items from other orders, or other items from the same order, in the same box, or you will not receive the correct replacement.
  • For large items (i.e. refrigerators, large televisions, etc.) which require a scheduled delivery or other items that require a pick up by a freight carrier, a reference number assigned to that item will be provided by email once available. Additionally, a contact phone number will be included in the email to you for use in contacting the freight carrier to arrange for a local pick-up on an agreed upon date and time range.
  • Return shipping labels, and freight carrier pickups are valid only for replacement of items originally shipped to addresses in Canada.
  • Eligible Scotia Rewards points will be deposited back into your Scotia Rewards Account and/or a credit will be applied to the Program Card used for the redemption within approximately four (4) weeks of the merchandise being received and approved by the supplier; and confirmed by the Scotia Rewards Centre. An email notification will be sent to you once the refund of the Scotia Rewards points have been deposited into the Scotia Rewards Account and/or a credit to the Program Card.



Exclusions for Replacement:

The following items are ineligible for a replacement:

  • Hazardous items that are gas-powered or contain flammable liquids
  • Any product missing the serial number or Universal Product Code (UPC)
  • Gourmet gift baskets
  • Opened Memory (i.e. Digital Memory, Memory Card, Hard Drive, USB Flash Drives, etc.)
  • Electronic Software/Digital Downloads
  • Print Products (i.e. Books, Magazines, Copyright Materials, etc.)
  • Software Up-to-Date Program Products (software updates)
  • Apple Developer Products (i.e. Membership, technical support incidents, WWDC tickets, etc.)
  • Opened Software



Product Specific Replacements from the Best Buy and/or Apple Catalogue:

The following table outlines the replacement policy for items in product lines with special restrictions or replacement policies.

Item(s) redeemed from the Best Buy Catalogue

Books
Computer Games
DVDs
Electronics
Music
Videos
Video Games
Software

For replacement, these items must be unopened and still in their plastic wrap unless the item is damaged or defective upon opening of the item’s packaging.

Large Screen TV delivered by freight carrier

Inspect your television carefully for damage while the carrier is still present. If you discover any damage, please refuse delivery and the carrier will remove the television and you will receive a replacement for the same item. Do not sign the carrier’s release form unless you have inspected the television for damages. All cabling or additional installation is your responsibility. Your signature on the carrier’s delivery receipt acknowledges that you understand the replacement policy. If you accept delivery and later find out that the television is not working properly, please review package enclosures to see if the problem is covered by a manufacturer’s in-home service warranty. If you are unable to locate warranty information for a particular model, contact the manufacturer.

Outdoor Living
Tools & Hardware
Kitchen

For replacement, these items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item’s packaging. For safety reasons, items that use flammable liquids or gases cannot be replaced. Please contact the manufacturer directly for service, warranty, return, and refund information.

Apparel

For replacement, these items must be unopened and still in their original packaging, unless the item is damaged or defective upon your opening of the item’s packaging. It must be in its original condition with all tags and packaging intact.

Health & Personal Care

For replacement, these items must be unopened and in new condition.

Computers

Computers may not be replaced more than fourteen (14) days from the date of delivery in the event of a damaged item.


Item(s) redeemed from the Apple Catalogue

Apple Products

Returns for Apple products are not allowed. In the event that a delivered item is damaged, you can coordinate to receive a replacement for the same item within fifteen (15) days of receipt of the original delivery of item(s).

You can buy AppleCare Protection Plan or AppleCare in Apple Stores only within sixty (60) days of your device purchase for your new product.

If you are having trouble with your new Apple product, please visit Apple’s Website, Apple Store or contact AppleCare Technical Support before attempting a replacement.

Wireless carriers have different service cancellation policies. Returning your iPhone or iPad may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your service provider for more information.

If you choose to contact the merchant directly for replacement (for all shipped items) instead of the Scotia Rewards Centre:

  • The Scotia Rewards Centre will not be able to provide the necessary assistance and/or support for your replacement(s)
  • Refund of the Scotia Rewards points and/or a credit to the Program Card used for the redemption will not be available when dealing with the merchant directly.

Coordinating your replacement through the Scotia Rewards Centre provides a traceable method for replacing damaged, defective or incorrect items. If you choose to work directly with the merchant, it is recommended that you use a traceable courier service provider and insure any items exceeding $500 in value. Shipping costs including insurance will be at your expense.

B. Backordered Items

The catalogue within the Scotia Rewards store is a "live" catalogue which means items come in and out of stock in real time. When an item is shown on the online catalogue, it is in fact available at that time, but by the time the order is placed with the supplier, it may be out of stock.  It is impossible to confirm in advance if or when an item will become out of stock as it is a “live” catalogue. Items which are no longer available or on back order for more than twenty-one (21) days may be cancelled due to unavailability; a full refund of the Scotia Rewards points and/or a credit to the Program Card used for the redemption will be processed for the cancelled item(s). 

C. Order Cancellations

An order may be cancelled for a full refund only before the item is shipped, or is being prepared for shipment. This cancellation must be initiated through the Scotia Rewards Centre during regular business hours. Once an order is cancelled, an email notification will be sent to you and full Scotia Rewards points will be restored and/or a credit will be processed on the Program Card used for the redemption.

D. Best Buy Only: In-Store Ordering and Pick Up

General Rules:

  • The catalogue(s) allows you to search for all items in the catalogue(s), as well as identify items that are available for the Reserve for Pick Up (RPU) option.
  • If a RPU option for an item is available, you can pick up the item in-store, if desired. If a RPU option is not available, that item must be shipped to an address you have provided in the ordering process.
  • If the order is placed, and you have selected to utilize the RPU option, the order cannot be modified and shipped to an address on the order.
  • Store availability will be based upon the item(s) selected and the Best Buy stores within an 80 km radius of the location supplied.  Best Buy stores used for RPU search availability are based upon a postal code or the city and province provided in the search process. A maximum of six (6) Best Buy stores with availability will be displayed.
  • Upon completion of the checkout process, an order placement confirmation email will be sent to the email address you have provided on the order. It is important to understand this does not mean the item is ready for pick up.
  • The order is then sent to the selected Best Buy store and processed for fulfillment.  If there is an issue at the selected Best Buy store with inventory of the item(s) in the order, you will receive a follow-up email notifying you the order cannot be processed due to the item no longer being available.  Sometimes the selected Best Buy store’s inventory is depleted from the time order is placed and when the order is processed for fulfillment by the selected Best Buy store.
  • Once the order is ready for pick up, an email will be sent to the email address provided on the order, notifying you that the order is ready for pick up at the selected Best Buy store. An e-Gift Certificate for the total amount required to purchase the item(s) in your order will be emailed to you. You must present the e-Gift Certificate when you pick up your item(s) at the selected Best Buy store. You can present a paper copy of the e-Gift Certificate or you can decide to show it to the Best Buy specialist via your mobile device.
  • Only the person listed on the order can pick up the order. This person must present the e-Gift Certificate at time of pick up. The e-Gift Certificate will contain the order number needed to identify your individual order. The person will also need a government issued photo ID that matches the name as listed on the order and listed on the e-Gift Certificate email. If this person does not have this information, the order cannot be picked up from the selected Best Buy store.
  • Typically, the item(s) are ready for pick up from the selected Best Buy store within one (1) hour of the order being placed and receipt of the order confirmation email. However, some items may take longer to process at the selected Best Buy store, especially during busy seasonal business operations.
  • Upon entering the selected Best Buy store to pick up the order, please proceed to the area identified by the Reserve and Pick Up sign. If this cannot be identified easily, please ask a Best Buy specialist for directions to this area to retrieve the order.
  • The item(s) that you reserved will be held and available for pick up at the selected Best Buy store for a 24 hour time period, after the order has been processed by the Best Buy store and upon sending the e-Gift Certificate email notification. If the order is not picked up within this period, the item(s) is no longer reserved. If the person is picking up after the 24 hour time period has elapsed, and the item(s) is still in the selected Best Buy store, you can still utilize the e-Gift Certificate for the item(s). You may also utilize your e-Gift Certificate for any other item(s) in the Best Buy store or retain it and use it for a future purchase as the e-Gift Certificate does not expire.
  • Upon picking up the order, the Best Buy specialist will provide a store receipt for this order. It is important to keep this store receipt in the event you need to return/exchange an item to the Best Buy store. Returns/exchanges will not be processed without this receipt.

Returns, Replacements and Exchanges at Best Buy Stores:


  • It is important to inspect the item(s) redeemed from the Best Buy store via Reserve for Pick Up option. In the event the item is defective or is missing parts post Pick Up at the Best Buy store, you will need to return the item at the Best Buy store where the item was originally picked up.
  • You must bring the store receipt you received when the item was picked up and your government issued photo ID. You must include all original packing materials, manuals, and accessories, or the item may be denied for return, replacement or exchange.
  • A re-stocking fee may be applied for open items in some product categories. A return may also result in an in-store credit. The in-store credit is at the individual Best Buy store’s discretion and must be initiated by the individual returning the item. For all in-store credits, no Scotia Rewards points will be refunded and/or a credit will not be made to the Program Card if used for the redemption.
  • Additional funds may be requested from you if you decide to exchange your item for a higher priced item in-store. These funds will need to be supplied by the person exchanging the item, and will not be provided by the Scotia Rewards Program. Once an item is exchanged, you may not be eligible to return the exchanged item for a refund of the Scotia Rewards points and/or a credit to the Program Card if used for the redemption. However, you may receive an in-store credit or gift card if the exchanged item is returned in-store.
E. Customer Support

If you have additional questions, please contact the Scotia Rewards Centre by calling 1-800-665-2582 or visit the FAQ page at scotiarewards.com/FAQs.

Other Non-Travel Rewards - Terms & Conditions

The terms and conditions below apply when Other Non-Travel Rewards are redeemed through the Scotia Rewards® Program.

Points accumulated on an account that is not in good standing1 will not be eligible for redemption.

A. Rewards Availability

All reward items shown in the Scotia Rewards Catalogue are subject to availability. If the ordered item has been discontinued, a similar item of equal value will be substituted whenever possible. If a suitable substitution is not available, the Scotia Rewards points used will be credited back to the appropriate Program Card account, and you will be contacted and advised to make another selection. If an item is temporarily out of stock, you will be notified and advised of the anticipated delivery date. The items received may not be exactly as illustrated in the Catalogue or website, due to the fact that manufacturers sometimes change models or the displayed articles are in limited quantities.

B. Delivery of Non-Travel Rewards

Allow 4 to 6 weeks for delivery. All rewards are delivered to Canadian street addresses only. Rewards will not be delivered to a P.O. Box, U.S. address or International address. The Bank and the Scotia Rewards Centre are not responsible for any merchandise or Gift Cards that are lost or stolen after delivery.

Merchandise

Merchandise items will be sent via pre-paid delivery to the address you specify with your order. Please note we do not ship to P.O. Boxes. It may be necessary for you to make appropriate arrangements for receipt. You can track your reward shipment online through the Shipping Tracking Number when you log on to scotiarewards.com and select your Order History. Every attempt will be made to deliver the order as quickly as possible. However, we are not responsible for delays due to a union dispute, postal disruption or any other valid reason. Where applicable, merchandise rewards are delivered with the Manufacturer Warranties and Service Policies. Retain all documents for your records. In the event that the item ordered arrives damaged or is missing pieces, please contact the Scotia Rewards Centre immediately at 1-800-665-2582. Items will be replaced without charge, if reported to the Scotia Rewards Centre within 48 business hours of receipt. It is important to inspect the delivered parcel upon receipt for any apparent damage, and to save the packing materials for inspection and possible return. If the package is damaged, note the damage on the delivery receipt before you sign for the merchandise. If damage to the ordered item is noticed after opening the packing materials, or if missing parts are noticed, immediately call the Scotia Rewards Centre before you take any action and they will provide instructions for returning the item.

C. Cancellations

You may cancel your order on the Scotia Rewards website, as long as your order is “Pending”. To cancel a pending order:


  1. Log on to the Scotia Rewards website (scotiarewards.com);
  2. Go to your “Order History”;
  3. Browse through your orders to identify the order you wish to cancel;
  4. Click on the trash can icon to cancel your order. If the trash can does not appear, it means that your order has been sent for fulfillment and cannot be cancelled.
D. Returning Non-Travel Rewards

If you are not completely satisfied with the item you ordered, you have 30 days from receipt of the item to request a return by contacting the Scotia Rewards Centre for return instructions, prior to returning the item and to ensure you will receive full credit. Merchandise may be returned by contacting the Scotia Rewards Centre within 30 days from receipt of the item (10 days for electronic/audio visual equipment or jewelry). Scotiabank Visa Prepaid Cards and Gift Cards are non-refundable. Please visit scotiarewards.com for additional terms and conditions. Electronic items, which store data, such as, but not limited to mp3 players, cellular phones, laptops, cameras, and desktop computers are non-refundable. Earrings, Links of London merchandise and Heys merchandise are non-refundable. If an item is non-refundable, however is defective, please notify the Scotia Rewards Centre at 1-800-665-2582 and you will be provided with contact information to have the item repaired or exchanged. Upon receipt of the return instructions by telephone, Cardmembers must ship the merchandise back to the Scotia Rewards Centre within 10 days.

Scotia Rewards Travel Service - Terms & Conditions

The Scotia Rewards Travel Service website (the "website") is owned and operated by Hogg Robinson Group (“HRG”). The Bank of Nova Scotia and its affiliates are not responsible for this website or HRG’s terms and conditions below. For the purposes of these terms & conditions, the term "you", “your”, “customer”,  "passenger" and "cardholder" refer to each, any and all person(s) who request(s), receive(s) or purchase(s) Scotia Rewards Travel Service or related travel benefits (“travel services” or “Scotia Rewards Travel Service”) by or through HRG.

Please review the “Customer’s Responsibility” section below regarding the terms and conditions about Scotia Rewards Travel Service requests, purchases, arrangements and documents that will ensure your travels go smoothly.

Acceptance of Terms & Conditions: The use of the Scotia Rewards Travel Service confirms your consent and acceptance, without modification, of the terms, conditions, and notices contained herein.

Eligibility: You must be at least the age of majority in their province of residence in order to request, receive or purchase Scotia Rewards Travel Service and must be a resident of Canada. By using the Scotia Rewards Travel Service, you represent that you meet these eligibility requirements.

Travel Redemption

You may request, receive or purchase Scotia Rewards Travel Service in two ways:

1. Purchase Travel through the Scotia Rewards Travel Service: You can purchase travel through the Scotia Rewards Travel Service in 2 ways:

  1. Sign onto the Scotia Rewards Program website to book and purchase your travel online through the Scotia Rewards Travel Service website; or

  2. Call the Scotia Rewards Travel Service at 1-800-665-2582 and speak with a Travel Consultant to purchase travel services.  PLEASE BE ADVISED:  If you request and book travel services by phone, a booking fee (disclosed to you at the time of booking) will apply for that travel purchase and will be charged to your Program Card Account. 

2. Redeeming Scotia Rewards Points through Scotia Rewards Travel Service: You can redeem your Scotia Rewards points for a travel purchase through the Scotia Rewards Travel Service using the following options:

  1. Redeeming Scotia Rewards points (”Points Only”) - This payment option allows you to redeem Scotia Rewards points for the entire amount of your travel purchase made through the Scotia Rewards Travel Service;
  2. Redeeming Scotia Rewards points plus a charge to your Program Card - (“Points Plus Charge”). This payment option allows you to book travel through the Scotia Rewards Travel Service and the value of any Scotia Rewards points redeemed will be deducted from the total purchase with the difference in the amount of the travel purchase then charged to your Program Card.

Credit Card Payment: Your authorization to use your credit card further indicates your consent and acceptance of Scotia Rewards Travel Service Terms and Conditions, and those of the Airlines’/Tour Operators’/Cruise lines’ travel services you have purchased. By providing authorization to use your credit card to pay for travel services, you are confirming that you will pay the total amount charged according to your cardholder agreement. In addition, you agree not to dispute payment for the travel services you request and receive.

Please be advised, the billing address provided as part of the transaction must be the one associated with the credit card. If we are unable to validate the billing address, your booking will be cancelled with or without prior notice.

Currency: Prices displayed on the Scotia Rewards Travel Service website are in Canadian Dollars. However, cruise prices may be shown in US dollars or Canadian dollars as some supplier rates are quoted to HRG in U.S dollars or other currencies. The amount(s) listed on the invoice is converted into Canadian Dollars at the prevailing exchange rate of the date of invoice. Sometimes, payments processed at a later date to your credit card may have a different exchange rate than the one calculated at the time of booking, which will be applied either by the supplier or Scotiabank. HRG is not responsible for currency fluctuations and foreign transaction fees, nor does it guarantee the Canadian equivalent of the purchase will be the same, as this is beyond our control.

Price Increases: For Ontario and Quebec residents, in accordance with travel regulations, where there is an increase of more than 7 per cent in the price of services after a deposit has been paid, and such price increase is not a result of an increase in government taxes or a fuel surcharge allowed by the Canadian Transportation Agency, the customer may cancel their booking provided you contact Scotia Rewards Travel Service by calling 1-800-665-2582 within 7 days of receipt of notice of the increase. Please refer to websites of the Travel Industry Council of Ontario or the Office de la protection du consommateur for further details.

Pricing Errors: Scotia Rewards Travel Service obtains its prices from several systems from which it does not control. Occasionally, suppliers have an incorrect price for a flight, package, cruise, etc. If the price is incorrect, the tour operator or supplier has the right to cancel that booking at anytime and Scotia Rewards Travel Service has no control over these pricing errors. In the event of such an occurrence, you will be immediately notified by telephone, by a Scotia Rewards Travel Service representative to ensure that alternative arrangements can be made. 

Price Changes: Prices displayed on the Scotia Rewards Travel’s Service’s website may change during the same session. This may be the result of an unavoidable delay between the third party service provider and the most current tour operator, airline, consolidator, or hotel price. If you leave the website, and return later, prices could change at your next visit to the website.

Refunds: No refund will be made for unused travel services or any unused portion of the services. Any changes to your booking are subject to the terms and conditions of the tour operator, airline, or cruise line as stated in their brochure or on their website. Cruise lines from time to time must change itineraries, skip ports of call or even substitute vessels for safety, weather, or other reasons. These events are beyond the control of HRG and the cruise lines and are not subject to compensation or refunds.

Booking Fees: If choose to book your rewards travel by phone, please be advised that you will be charged a booking fee of $15 (plus applicable taxes) by the Scotia Rewards Travel Service. Fees are charged for each airline ticket, stand-alone hotel & car bookings, combinations of both, as well as on tour packages. You may pay for this service fee using your Scotia Rewards points or with your Program credit card. We’ll let you know of the amount of any service fee, if applicable, before you book. Fees do not apply to Scotiabank Platinum American Express Cardmembers using the Concierge Service.

Changes to a Booking: Any changes to a booking will be subject to a $50 (plus applicable taxes) administration fee, in addition to any supplier change fees accessed by the supplier (airline, hotel, car, tour operator, cruise company). Some suppliers do not permit changes to their product/services and failure to travel as booked for any reason will be subject to 100% cancellation penalty.  Fees do not apply to Scotiabank Platinum American Express Cardmembers using the Concierge Service.

Special Requests: If you make a special request for a room allocation, adjoining rooms, bed type, airline seating, etc. please be advised that these requests are not guaranteed, and HRG cannot be held responsible for requests that are not granted.
Travel Insurance

Travel Insurance1: Your Program Card may include insurance coverages related to travel outside your province or territory of residence. Please refer to the rewards and travel benefits posted online at scotiabank.com or to the Certificates of Insurance provided with your Program Card for a full description of any included coverage. For all insurance coverages, certain limitations, restrictions and exclusions apply, including a pre-existing condition exclusion for certain benefits. Additional coverage may be required, depending on the age of the eligible traveller(s), the duration of the trip, the value of the trip and the type of Program Card that you possess.

IMPORTANT TELEPHONE NUMBERS for Insurance:

ScotiaGold Passport

  • Travel Emergency Medical Insurance (under age 65)
  • Trip Cancellation/Interruption (under age 65)
  • Common Carrier Travel Accident Insurance  

1-800-263-0997 or 416-977-1552 call collect and outside Canada & USA

  • Purchase Security/Extended Warranty/Delayed & Lost Baggage/ Hotel Burglary

1-800-665-3088 or 604-669-2626 call collected outside Canada & USA

  • Car Rental Insurance

1-800-756-4641 or 416-977-6707 call collect and outside Canada & USA

If you are 65 years of age and older or if the value of your trip exceeds $2,500 per eligible person or $10,000 maximum per trip, you may wish to call TUGO at 1-888-677-7444 to obtain additional coverage. You will receive a separate certificate of insurance if you choose to purchase this coverage.

ScotiaGold Passport for Business

  • Flight Delay
  • Common Carrier Travel Accident Insurance

 1-800-263-0997 or 416-977-1552 call collect and outside Canada & USA

  • Purchase Security/Extended Warranty/Delayed & Lost Baggage/ Hotel Burglary

1-800-665-3088 or 604-669-2626 call collected outside Canada & USA

  • Car Rental Insurance

1-800-756-4641 or 416-977-6707 call collect and outside Canada & USA

Scotiabank American Express Credit Cards (all insurance benefits):  1-877-391-7507 or 416-572-3636 call collect and outside Canada & USA. Additional Travel Emergency Medical Insurance may be required, depending on the age of the eligible traveller(s), the duration of the trip and the type of Scotiabank American Express Card that you possess. You may choose to purchase extension coverage from Scotia Assist prior to your departure by calling 416-572-3636 or 1-877-391-7507. You will receive a separate certificate of insurance if you choose to purchase this coverage.

Travel Insurance for Travellers to Cuba: Travel insurance is mandatory for travel to Cuba. You will be asked to provide proof of travel insurance upon arrival in Cuba, otherwise you may be required to purchase locally.
Programs and Offers

Concierge Service: Scotiabank Platinum American Express and Scotiabank Gold American Express Cardmembers may use the Concierge service operated by HRG. General concierge assistance consists of the following services; Travel Related (e.g. car and limousine rentals, hotel information and reservations, luxury rental information and arrangements, private planes), Entertainment (e.g. concerts, sporting event tickets, golf course tee times), Lifestyle (cultural information, restaurant referrals and reservations, gift referrals and arrangement services, specialty in-home referrals and specialty service, flowers, personal assistants) and Experiential (e.g. luminary experiences, meet & greet, fashion, styling sessions, once-in-a-lifetime trips).  Services are available worldwide and are subject to limitations. In no event will the services be available in any country or territory which is the subject of governmental or quasi-governmental economic or political sanctions, which may be involved in an international or internal conflict, or where the existing infrastructure is deemed inadequate to guarantee service. Fees do not apply to Scotiabank Gold American Express Cardmembers and  Scotiabank Platinum American Express Cardmembers.

To cancel or modify your booking, please contact a Scotia Rewards Concierge Representative at 1-800-665-2582.

Travel Advantage: As a Scotiabank American Express Cardmember and Scotiabank Visa Reward Cardmember, you are also entitled to Travel Advantage2. Travel Advantage offers Cardmembers access to year-round travel benefits. The Travel Advantage program may be terminated at any time. Individual offers are subject to change and offer expiration dates vary. Offers are subject to merchants’ standard booking requirements, terms, and conditions. To qualify, purchase must be booked through your Scotia Rewards Travel Service at 1-800-665-2582 or online and purchase must be made on a valid Program Card.

Platinum VIP Offers: Scotiabank Platinum American Express Cardmembers are entitled to Platinum VIP offers3. Platinum VIP offers are a selection of unique lifestyle, travel, entertainment and once-in-a-lifetime experiences. Platinum VIP Offers may be terminated at any time, and are subject to change and expiration dates vary. Offers are subject to merchants’ standard booking requirements, terms, and conditions. To qualify, purchase must be booked through your Scotia Rewards Travel Service at 1-800-665-2582 or online and purchase must be made on a valid Program Card.

Customer’s Responsibility
Minimum Age: You confirm you are of legal age and have the authority to book travel services on behalf of yourself and on behalf of all those included in your booking. Many cruise lines have a minimum age of 21 in a cabin without an accompanying adult of at least 25 years of age (ages and terms may vary). Most hotels also have a minimum age requirement. Check with the cruise line or hotel for their policy prior to booking.

Fraudulent Activity: You agree not to make any speculative or fraudulent redemption on this website. If we find your booking shows signs of fraud or suspicious activity, HRG may cancel any bookings associated with your name and/or email address. If you have conducted any fraudulent activity, HRG will take legal action and you may be liable for any losses to HRG, including legal costs and damages. To contest the cancellation of a booking please contact Scotia Rewards Travel Service at 1-800-665-2582.

Correct Spelling On Your Documents: It is your responsibility to ensure that the spelling of all names is correct and corresponds to the names listed on the passport of each person on the booking. These exact spellings will appear on your ticket(s) and if they are incorrect, you may be refused travel by the airline, cruise line, or immigration authorities.

Correct Documentation: Please contact the Consulate, Embassy, or government website of your travel destination and airline to ensure you have the correct travel documents required to travel to every country you will visit on your itinerary including the United States. Depending on the country of origin of your passport, you may be restricted from travel to some destinations, or you may require a visa that must be arranged well ahead of time. Please be aware that many countries now require that a passport be valid for 6 MONTHS after the date of return of your trip. Please check the government website of the country you are travelling to.

Although HRG has given certain advice about the relevant laws, customs and travel documentation required for your travel destination and your return to Canada, it is your responsibility to be aware of and prepared for all legal, documentation, health, and other requirements of the destination you are travelling to. If you need assistance with this or are unclear about where to get the correct information, please call us at 1-800-665-2582.

Documentation to Return to Canada: It is your responsibility to ensure that you have the appropriate documentation (passport, visa, permanent resident card, etc.) to re-enter Canada upon your return.

Travellers Requiring Special Assistance: If anyone on your booking requires accommodation for accessibility needs, please call Scotia Rewards Travel Service at the time of booking or immediately after booking at 1-800-665-2582 or via e-mail to scotiarewardsservice.ca@hrgworldwide.com, so that we may assist you with notifying the relevant suppliers and making the necessary arrangements.

Review Tickets and Invoice: Please review your invoice, tickets, and itinerary thoroughly to ensure all dates, times, products are exactly what you requested and that your names are all exactly as on your passports. By paying for travel services you acknowledge you have reviewed and accepted our Terms and Conditions. If you have booked a cruise, please be sure to fill out any required personal information by the cruise line in advance of your trip, according to the requirements of that cruise line.
Flights

Best Price Guarantee on Airfare: If, within 24 hours after completing an airline ticket purchase on the Scotia Rewards Travel Service website or with a Scotia Rewards Travel Service Representative, you find a price for the exact same itinerary that's at least $10 less, Scotia Rewards Travel Service will offer you a Scotia Rewards points credit equal to the price difference, per passenger. See travel.scotiarewards.com for complete details and instructions on how to submit your claim.

Flights & Baggage Restrictions: We recommend you check the website of your airline for check-in and cut-off times prior to departure for your flight and destination. You should also contact your airline to determine if there is any charge for checked baggage, excess baggage, as well as any weight and carry-on requirements specific to your airline, or your carry-on items could be refused. You should also check what items are permitted in your carry-on luggage.

Airport Check-in: Most Airlines require travelers to obtain a boarding pass and complete check-in of their baggage up to 2 hours prior to departure. The times vary from airline to airline and HRG recommends that you confirm this information with the airline at least 24 hours prior to departure. The airline reserves the right to deny boarding to travelers that fail to meet the above mentioned timelines. HRG will not be responsible for missed flights due to delays in getting to an airline check in counter in time.

Flight Reconfirmation: Flight times are subject to change. Please be sure to reconfirm all flight times 12 - 24 hours prior to departure by contacting your airline or checking their website.

Connecting Flights: All connecting flights displayed on this website allow for ample time required to connect between different airlines and between different airports within the same city, however HRG assumes no liability for customers unable to make their connection for any reason.

Foreign Travel:  Air travel to other countries is governed by various conventions and agreements between Canada and other governments, which are incorporated into the terms and conditions of your purchase of applicable air travel services. Incorporated terms may include, but are not restricted to:

  1. limits on liability for personal injury or death;
  2. limits on liability for lost or damaged baggage and its contents, including fragile or perishable goods, and availability of excess valuation coverage;
  3. claims restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier;
  4. rights of the air carrier to change the contract;
  5. rules on re-confirmation of reservations, check-in times and refusal to carry; and
  6. rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.

It also is your responsibility to become familiar with the relevant laws and customs of the countries of destination. You acknowledge that the living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada

Hotel

Hotel Check-in/Check-out times: Every hotel has standard check in and check-out times. We are not able to make special arrangements for our customers outside this policy. Generally the check-out time is 12:00 noon on the day of the return flight, regardless of the flight time. Note that some flights may leave as late as a few hours after midnight. The check-out time for these flights is still 12 noon the previous day. Late check-outs are subject to additional charges paid to the individual hotel locally.

Hotel/Car Pay at Destination: While most hotel and car rental bookings will be prepaid (requiring Cardmembers to pay only local tax and incidentals at check-out/drop-off), there may be occasions where a prepayment is not possible. In these situations, your hotel and/or car bookings will be considered a “Pay-At-Destination” booking. For these bookings, points are redeemed in the form of a travel credit. The travel credit is applied to your Program Card Account within 14 days of the date of this booking. Full payment is collected by the hotel and/or car rental agency. Pay at Destination is only applicable to trips reserved through the Scotia Rewards Travel Service and paid with a Program Card.

Hotel Terms and Conditions:

  • All Prices quoted based on the Scotia Rewards Travel Service website and may vary based on current daily exchange rates
  • Most hotel reservations are prepaid. Your credit card will be charged when you complete your reservation
  • If your hotel is to be paid locally, please note that the price shown does NOT include any applicable hotel taxes. Exact taxes and any other charges applicable to your hotel stay will be billed by the hotel. Most hotels are charged locally upon check out unless otherwise specified or charged to your credit card.
  • Any incidental charges will be assessed directly to you by the hotel upon check-out. Examples: Parking, Phone Calls, Room Service, etc.
  • HRG hotel rates are based on double occupancy. Charges for extra persons (including children) may apply and will be due directly to the hotel
  • Any changes to, or cancellation of, an hotel reservation may result in 100% penalties and/or administration fees
  • No refunds for unused nights, including those resulting from delayed check-in or early check-out, will be given
  • Guests must be at least 18, or in some cases 21 years of age at time of check-in (depending on individual hotel policy) unless accompanied by a parent or guardian

For any hotel changes and cancellations please contact us at 1-800-665-2582.

Car
Car Rentals: If a car rental is included in your booking, please be aware that car rental companies, and governments in every jurisdiction, determine the minimum age that applies to your booking. If the driver does not meet the minimum age requirement in a particular jurisdiction, the car rental will be denied. Also, please be aware that you will need a valid driver’s license and a valid credit card for any car rental. Some local fees and taxes may be applicable to be paid locally and are not covered by Scotia Rewards Travel Service. Furthermore although it may not be disclosed by the supplier at the time of booking, some foreign car rental companies mandate that renters purchase their own insurance locally.
Cruise Line
Cruise Line Departure Times: Cruise lines must adhere to their departure times from port. It is highly recommended you allow sufficient time to get to your cruise to allow for any flight delays. You may choose to travel the day before your cruise with an overnight in their port of embarkation to ensure you are on time for the departure.

Cruise Line Flights: If you have elected to buy flights arranged by your cruise line, please be aware that cruise lines do not confirm airlines, routing, dates and times until two or three weeks prior to departure.

Cancellations: If you need to cancel your booking, you must contact HRG immediately. All cancellations are subject to charges according to the airline, supplier, insurance company, and cruise line cancellation policies, which will be determined by the amount of time before departure that you cancel. Please note that in the event of a partial or full refund, taxes, fees and charges are NOT refunded by the supplier.

Local Customs and Holidays in Your Destination: Please be aware that every country has its own local customs, holidays, holiday closures, etc. Please check the tourist board website for your destination to be aware of any customs or holidays that may affect your vacation.
HRG Privacy and Governing Law

Privacy: This privacy policy for the Scotia Rewards Travel Service (the “Privacy Policy”) is available for review by clicking the Privacy Policy link on the Scotia Rewards Travel website.

By purchasing travel or related services through the Scotia Rewards Travel Service, you expressly consent to the provider of the Scotia Rewards Travel Service (currently HRG) use of his or her information (as referenced in this Privacy Policy) and agree that HRG may contact you in connection with the purchase of such travel or travel related services.

Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the province of Ontario and the laws of Canada applicable in it and shall in all respects be treated as a contract of that province.

This Scotia Rewards Travel Rewards website may contain hyperlinks to websites operated by third parties. Such hyperlinks are provided for your reference only. HRG does not control such web sites and is not responsible for their contents. Inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.
Travel Agent and Contact Information

Travel Agent: Fulfillment services for Scotia Rewards Travel Service is provided by Hogg Robinson Canada Inc. d/b/a HRG North America (“HRG”), 370 King Street West, Toronto, ON M5V 1J9, TICO Registration No.:1355825/R

In this Agreement, HRG is the travel agent of record. Business registration and GST number - R136445095 RT0001. All inquiries pertaining to the legal registration of HRG should be directed to 1-877-342-3253.

Liability: HRG, in its capacity as a travel agency, makes arrangements with suppliers who provide travel services such as flights, cruises, hotels, package holidays and car rentals, including VIP Offers and Travel Advantage. The services arranged by HRG are subject to the conditions imposed by these individual suppliers, and their liability may be limited by their own tariffs, conditions of carriage, and international conventions.

HRG does not own, manage, operate or control any vehicle, hotel, resort, cruise ship, restaurant, or other supplier of services, and is not responsible for their acts or omissions. HRG does not guarantee any suppliers’ rates, reservations, connections, scheduling, or protection of personal belongings.

HRG assumes no responsibility for the actions of its suppliers, i.e. airlines, tour operators, cruise lines, hotels, car rental companies, etc. for overbooking, route changes, cancellation or delays. All information, prices and availability are subject to change.

HRG will not be responsible for the acts or omissions of any person other than our agency and our employees acting on our behalf.

HRG shall not be liable for any damages due to illness, theft, labour action, acts of God, mechanical failure, equipment failure, quarantine, rescheduling, government action, war, insurgency or act of terrorism, or other event beyond our control.

Legal Claims: You must notify HRG, via e-mail at scotiarewardsservice.ca@hrgworldwide.com or by mail to the address indicated below, of any claim you may have against HRG, within 30 days from the event giving rise to the claim. Should you not file a written complaint with HRG within 30 days of the end of your vacation or use of the travel services obtained through this website, it will be deemed that you are satisfied with the services delivered to you. You may not commence any legal proceeding against HRG unless you have submitted a notice as set out above.

This website constitutes your agreement to all such terms, conditions, and notices.

Contact information:
If you have additional travel questions or concerns, please contact us at 1-800-665-2582, scotiarewardsservice.ca@hrgworldwide.com or:

Hogg Robinson Canada Inc. d/b/a HRG North America (“HRG”),
370 King Street West,
Toronto, ON M5V 1J9

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